What to Include in a Prep‑Center Work Order and SKU Instruction Sheet
A well‑structured work order and SKU instruction sheet are essential for smooth prep‑center operations. This article covers the required information, helpful details that speed processing, and common pitfalls to avoid. Note: marketplace and program requirements can change — always verify the latest rules before shipping.
Why a clear work order and SKU sheet matter
Prep centers handle many clients and SKUs. A clear work order reduces back‑and‑forth, speeds processing, and lowers the risk of incorrect handling (wrong labeling, unsuitable packing).
A consistent SKU instruction sheet ensures each SKU is treated the same way — from acceptance criteria to packaging and special markings.
Core information every work order should include
Contact details: Seller contact name and role, email and phone, and preferred communication times.
Order reference & dates: A unique reference number, creation date and the target start date for processing (avoid committing to specific timelines unless confirmed).
Shipping references: Carrier, tracking numbers and expected arrival window at the prep center (if known).
Essential elements of a SKU instruction sheet
SKU identification: Seller SKU, manufacturer model, EAN/GTIN, and ASIN (if available), plus a short internal description. Multiple IDs help quick matching.
SKU photos: At least one clear product photo (front view) plus detail shots for distinguishing features (labels, closures, set composition). Label and name images so they map to the SKU.
Accept/Reject criteria: Define conditions for acceptance, rejection or quarantine (e.g., missing parts, broken packaging, loose pieces).
Packaging, protection and labeling
Packaging requirements: Specify whether products need polybags, blister packs, retail boxes or individual cartons. Describe minimum protective measures such as cushioning for voids.
Labels: State whether Amazon labels (FNSKU), manufacturer EANs or custom labels should be applied. If you supply labels, describe format, size and placement.
Additional markings: Include requirements for warnings, multi‑piece set labels, and language needs for local markets.
Dimensions, weight and case/pallet configuration
Piece counts and pack quantities: Give unit counts (e.g., single item for retail, 6 units per case) and how many units per pallet or container.
Measurements & weight: If you require specific dimensions/weights, provide them or instruct the prep center how to measure and which method to use.
Palletization & labeling: If pallets are expected, include stacking height, pallet type and any pallet label requirements.
Special services and inspection notes
Repacking/Bundle/Kit assembly: Provide step‑by‑step assembly instructions (which SKUs, how to package, any included inserts).
Quality checks: Define inspection points (function test, completeness). State who may approve items or raise non‑conformance.
Returns handling: If processing returns, specify criteria for resale, refurbishment steps and reporting requirements.
FAQ
How detailed should the photos be?
Photos must allow a team member to identify the product: front, back, any unique markings (serial numbers, prints) and visible defects. Label images with the SKU ID and view type so photos map unambiguously to the item.
Do I have to provide packaging materials?
That depends on your agreement with the prep center. State in the work order whether you will supply materials or require the center to source them, and clarify quality expectations and cost arrangements separately.
How should I handle multiple variants of the same SKU?
Create a separate instruction for each variant (color, size, version). Include distinct photos and any variant‑specific packing/labeling rules.
What happens if items fail acceptance?
Specify escalation rules: who to notify, what actions the prep center can take autonomously, and when your approval is required. Require documentation (photos, notes) for all rejected or quarantined items.